Communication and Interpersonal Skills in Social Work by Juliet Koprowska

By Juliet Koprowska

Sturdy communique talents are on the center of powerful social paintings perform. This Third Edition permits scholars to enhance a versatile and responsive method of speaking with the main susceptible humans in society. development at the good fortune of the former booklet, Juliet Koprowska appears to be like intimately in any respect methods to conversation, paying specific cognizance to teens, adults and households. The emphasis of this e-book isn't on any specific 'right means' to speak, yet extra the power of the coed to be pro-active and conscious in numerous events.

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All these behaviours show a lack of respect. Respectful behaviour will be discussed in Chapter 4. 3 Work in threes. Take turns so everyone has a chance to be the service user, the social worker and the observer. When you are the service user, choose one of these thumbnail sketches as your starting point, or take the situation of a service user you have worked with. l Joe (or Jenny) is worried about money. He/she wants help with debts, paying the rent, fuel bills and so forth. l Linda’s (Len’s) daughter is 14 and has stopped attending school, instead spending all her time with her 21-year-old boyfriend.

It is less well documented than service user experience but common sense suggests it has a bearing on social workers’ general well-being and the retention of staff, making it a matter for both individual and organisational concern. The kind of weary frustration described by Fisher et al. (1984) is a recipe for burnout and important to guard against. Still less has been said in the literature about the rewards for social workers of knowing their work is effective. This will be discussed in Chapter 3.

G. dishes, errands. , 2000). Typically, foster carers had two types of contact: first, with the specialist fostering social worker, whose role was to support them; and second, with social workers allocated to the foster child or children. e. turned up on time, returned phone calls, did what they said they would), and had time to attend to concerns – all interpersonal skills. The converse of all these qualities led to dissatisfaction. Their experience of the fostering social workers was somewhat better than that of the children’s, and this may be to do with the fact that 29 11041 Chap 2 25/6/08 12:38 Page 30 Chapter 2 What do we know about effective communication?

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