Advanced Topics in End User Computing (Vol. 3) by Mo Adam Mahmood

By Mo Adam Mahmood

Complex themes in finish person Computing positive factors the most recent study findings facing finish person computing innovations, concerns, and traits. Empirical and theoretical examine desirous about all points of finish consumer computing together with improvement, usage, and administration are incorporated. quantity 3 is particularly drawn to these reports that convey an important contribution by means of concerning finish person computing to finish consumer delight, finish consumer productiveness, and strategic and aggressive virtue. *Note: This e-book is a part of a brand new sequence entitled "Advanced subject matters in finish person Computing". This booklet is quantity 3 inside this sequence (Vol. III, 2004).

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Journal of the Academy of Marketing Science, 24 (1), 3–16. R. (1992). Information Systems success: The quest for the dependent variable. Information Systems Research, 3 (1), 60–95. Doll, W. , & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly, 12 (2), 259–274. , & Segev, E. (1982). Organizational context and MIS structure: Some empirical evidence. MIS Quarterly, 6 (3), 55–68. W. (1991). An evaluation of the SERVQUAL scales in a retailing setting. Advances in Consumer Research, 18, 338–357.

Respondents were asked to rate each item on a seven-point scale anchored on strongly disagree (1) and strongly agree (7). For each item a difference (gap) score was produced through subtracting its corresponding expected item from perceived item. Data Collection To increase the generalizability of the results, data is from consumers of a variety of digital product providers. The respondents' comments concerned the following thirteen digital product categories, including paper-based information products, product information, graphics, audio, video, tickets and reservations, financial instruments, government services, electronic messaging, business value creation processes, auctions and electronic mark, remote education, and interactive entertainment.

1. The responses were first analyzed using statistical measures such as means, standard deviations and frequencies. For more advanced statistics, the Chi-square test for independent samples was used. 05. 5% selling exclusively on the Internet. Other outlets used include retail outlets (70%), mail order (50%), and third party sellers (27%). The companies are export focused—37% have exports that account for in excess of 40% of their annual revenue. 5%), with only 4% of companies being in business for less than one year.

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